Frequently Asked Questions

You can find answers to the most frequently asked questions about Ermop products and professional cleaning solutions on this page.

General Questions
Ermop 'un sahibi kim ?

Ermop Sanayi Ürünleri Üretim Anonim Şirketi, Türkiye’nin Düzce şehrinde faaliyet gösteren bir firmadır. Şirketin Yönetim Kurulu Başkanlığı görevini Sayın Erdal Demircioğlu yürütmektedir.
Where are Ermop products manufactured?

Ermop products are manufactured by Ermop Sanayi Ürünleri Üretim A.Ş. at its headquarters and production facilities located in Düzce, Turkey .
Manufactured in accordance with modern production infrastructure and quality standards, Ermop products are reliably shipped from Turkey to customers all over the world .
In which areas are Ermop products suitable for use?

Ermop products are designed for the intensive and regular cleaning needs of hospitals, schools, shopping malls, factories, offices, and all professional facilities. With their durable construction and high performance, they offer long-lasting and efficient solutions for corporate use.
Are the products designed for professional use?

Yes, all products are designed for professional and industrial use. Their ergonomic and cost-effective construction makes them durable for demanding daily operations, providing businesses with sustainable cleaning performance.
Do you offer customized solutions for corporate firms?

We provide project-based product recommendations and bulk purchasing solutions for corporate clients by conducting needs analyses. Our goal is to install the most suitable system for your facility, saving you both time and money.
Do you provide support or consulting services for bulk purchases?

Yes, for bulk purchases, our sales team provides guidance on selecting the right products and planning the quantity. This helps prevent unnecessary costs and creates the most efficient cleaning infrastructure.

Ordering and Purchasing Processes
How can I place an order?

You can place your orders quickly and easily through our website, authorized sales channels, or our customer representatives. Our team will support you throughout the process.
Is there a minimum order quantity?

Most product categories do not have a minimum order quantity. You can order individually or in bulk according to your needs.
Can I get special pricing for bulk or corporate purchases?

Yes, we offer special pricing and quotation options for bulk and regular purchases. We provide cost-effective solutions for our corporate clients.
How can I submit a request for a quote?

You can submit your request for a quote through our communication channels or by contacting our sales team directly. Your request will be reviewed shortly, and a customized price will be provided to you.
What are your payment options?

We offer various payment options, primarily credit cards and bank transfers/EFT. We prioritize a fast and smooth transaction process.

Delivery and Shipping
When will the orders be shipped?

All your orders are shipped the same day. Thanks to our priority of fast shipping, your products are dispatched without delay.
What is the average delivery time?

Depending on your location, orders are usually delivered within 1–3 business days. We provide regular and secure shipping throughout Türkiye.
Do you ship nationwide in Türkiye?

Yes, we offer uninterrupted cargo service to all provinces of Türkiye.
How is the shipping fee calculated?

Shipping costs may vary depending on order volume and promotional terms. Advantageous shipping options are available for bulk purchases.
How can I track my order?

You will receive a tracking number once your order has been shipped. You can use this number to track your shipment in real time.

Warranty and After-Sales Service
Are the products covered under warranty?

All our products are covered by warranty against manufacturing defects. Our quality standards aim to ensure long-lasting and trouble-free use.
How can I get support for faulty products?

In case of any malfunction, simply contact us. Your request will be promptly reviewed and the necessary guidance will be provided.
Do you provide service or technical support?

We currently do not offer direct field service or technical support. However, our customer representatives can provide general information and guidance about our products.
Who can I contact if I encounter any problems while using the product?

You can easily reach our customer support team by phone or email. We respond to all your questions quickly.

Spare Parts and Accessories
Can I obtain spare parts for the products?

Yes, we supply spare parts and consumables for product lines that are actively in production.
Are accessories sold separately?

All accessories can be purchased separately. You can easily complete your system according to your needs.
How do I order spare parts?

You can quickly place a spare parts order through our sales team or communication channels.
Is parts support available for older models?

Our spare parts support applies to current and continuously produced models. Parts may not be available for very old and discontinued products; in these cases, we recommend newer generation alternatives.

Returns and Exchanges
Can I return the product?

Yes, you can request a return for invoiced products within 7 business days. The process is quick and easy.
What is the return period in days?

You have the right to return the item within 7 business days of the delivery date.
What should I do if I receive a damaged or broken product?

If your product arrives damaged or broken, simply contact us. We offer a no-questions-asked one-to-one replacement.
How does the change process work?

For approved exchange requests, your new product will be shipped quickly. We prioritize managing the process to ensure your operations are not disrupted.